Updated: May 21, 2018

Can I request specific samples?
Absolutely! You may choose from a drop down menu at checkout.

What if my product arrived damaged?
If you received a damaged product In your order, please call us at 1-844-360-3223

How do I change an item in my order?
If your order has not shipped, you may change it by calling 1-844-360-3223.

SHIPPING

We offer FREE shipping for U.S. orders over $75.00.

After placing an order, you will be sent a confirmation email and an order number. Please have this number handy when inquiring about your order.

Once you place an order you will receive a confirmation email showing from Orange Skye Spa. The charge on your billing statement will appear from Orange Skye Spa. Orders are processed on a daily basis, with the exception of weekends.

Orders placed BEFORE 3pm Monday-Friday MST will be shipped same day, with the exception of a holiday.

ORDER INQUIRIES

For questions regarding the status of your order, shipping questions, or assistancewith placing an order, please feel free to call us at 1-844-360-3223.

We understand that it can be difficult to choose the correct products for your skin type. Call us! We have an Esthetician on staff to assist you in buying the best products so that you can achieve your goals in the shortest amount of time possible!

RETURNS

You are very important to us and we want you love your products and achieve your skin care goals.

If the product was damaged during shipping we will happily send out a new product with a return shipping label. If you experienced an unpleasant reaction, you may return the product(s) in their original packaging along with all printed materials to us for a refund minus a 15% processing fee within 30 days of delivery. The product must be at least 75% full. If you would like to try another product in its place, we will happily exchange it for you. Shipping charges may apply.

Returns within 30 days for any unopened products or exchanges for a different product may be subject to a 15% processing fee. Please call 1-844-360-3223 before you attempt to returning any products to us. You will be notified via phone or e-mail once we have received your returned item(s) and processed your refund.

Customers are responsible for shipping charges when returning products or making exchanges.

FREQUENTLY ASKED QUESTIONS

Are your products vegan-friendly?
Many of our products are vegan-friendly. Please look for our vegan-friendly badge on our product pages.

Are your products gluten-free?
Many of our products are gluten-free. Please look for our gluten-free badge on our product pages.

Is your plastic packaging safe?
Yes. All of our plastics are BPA free.

What is a stimulating (“HOT”) treatment?
Our stimulating products contain paprika and/or nettle which creates a tingling or “hot” feeling on your skin. These treatments generate a circulatory system response that brings fresh blood flow to the surface of the skin. This increase in circulation encourages the natural cell turnover in the skin while creating a detoxifying and oxygenated environment, leaving the skin toned, firmed and clear

What is the percentage of organic ingredients in your products?
Our products are up to 95% organic.

What products are safe for pregnant clients?
We recommend that pregnant clients check with their healthcare provider for any product contraindications that may be unique to them. It is generally recommended that stimulating products should be avoided, as women may find that their skin is more sensitive during pregnancy

How is it possible to make products by hand in the amounts that you must produce each year?
Our ingredients are still hand-picked and prepped and it is part of our eco-philosophy. We employ many farm labourers in Hungary which also has many community benefits.

What preservatives does Éminence use and what is the shelf life of your products?
Éminence uses natural ingredients as preservatives, such as lemon, soy-based glycine derivatives, sodium benzoate (a food-grade preservative derived from cranberries), and salicylic acid (under 5%), which is derived from willow bark and rosemary to slow down the oxidization process. The shelf life of the average Éminence product is 12 months.

What is SLS? Why does Éminence use alternatives to SLS?
Sodium Lauryl Sulphate is a foaming agent used in bubble bath and also a factory floor degreaser and is commonly used in products that foam or bubble. Éminence instead uses CocamidopropylBetaine derived from coconut oil as this ingredient is a great non-irritating cleanser.

Are there fragrances and colors added?
We use non-harmful essential oils and the natural colors of fruits, vegetables, herbs and teas to enhance some of our products’ colors and scents.

Where does Éminence source its ingredients from?
We source premium ingredients from all over the world and combine them with traditional Hungarian craftsmanship to bring you the best skin care worldwide. While most of our products are made in Hungary, a small percentage of our products are made in North America with Hungarian formulations and the finest ingredients

Orange Skye Spa commits to strong and transparent privacy practices. Our Privacy Policy explains:

  • What Personal Data we collect and why we collect it
  • How we use Personal Data
  • Who we share Personal Data with
  • The choices we offer, including how to access, update, and remove Personal Data

Orange Skye Spa operates orangeskye-pueblo.com (“Site”) and may operate other websites.

By using or accessing the Site (defined below), you acknowledge that you have read, understood, and agree to be bound to all the terms and conditions of this Privacy Policy, and the “Terms of Use” or other customer agreement between you and Orange Skye Spa that is applicable to the particular Service you are using or accessing (collectively, “User Agreements”).

If you do not agree to this Privacy Policy and the applicable User Agreement, please exit, and do not access or use, the Service.

 

TYPES OF PERSONAL DATA WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Google Analytics, “events” and “pixels” that records traffic-related information and how you interact with the site.
  • User Content: to the extent that you choose to input Personal Data as part of such content, images, comments, and other content, information, and materials that you post to or through the Service.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal email), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for delivery, booking services, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We mainly use the Order Information for confirmation purposes.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here:  https://woocommerce.com/terms-conditions/.

We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use Mindbody to book and track your scheduled appointments – you can read more about how Mindbody uses your Personal Information here: https://www.mindbodyonline.com/privacy-policy

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us at info@orangeskye-pueblo.com.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

BUSINESS TRANSFERS

If Orange Skye Spa, or substantially all of its assets, were acquired, or in the unlikely event that Orange Skye Spa goes out of business or enters bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Orange Skye Spa may continue to use your personal information as set forth in this policy.

We work to protect the security of your information during transmission by using Secure Socket Layer (SSL) by DigiCert. When you place an order online, the SSL scrambles and encrypts your information before it is sent to us over the Internet. This protects your personal and credit card information from being read while it is transferred through cyberspace. Information exchanged with any address beginning with https is encrypted using SSL before transmission. After your order is placed, your credit card information remains encrypted at all times. We are never able to view your complete credit card information.

Fair Credit Billing Act

It is important to remember that you are protected by the Fair Credit Billing Act when shopping online as well. Under the Fair Credit Billing Act, your bank or credit card company cannot legally hold you liable for more than $50.00 worth of fraudulent charges. The FCBA settlement procedures apply only to disputes about “billing errors.” For example:

  • Unauthorized charges. Federal law limits your responsibility for unauthorized charges to $50.
  • Charges that list the wrong date or amount.
  • Charges for goods and services you didn’t accept or weren’t delivered as agreed.

In the unfortunate event that your credit card is used without your authorization, you must notify your credit card provider in accordance with their reporting rules and procedures.